Customers On iwinees.com Operated By AiDot Inc.

1. Warranty Period

AiDot provides limited warranty service and official customer support. AiDot products have 1-4 years warranty (Depending on product brand) and 30-Day Money-Back Guarantee, which only apply to new and certified refurbished products purchased from AiDot official website, official AiDot stores on Amazon etc.

After you register your AiDot product within original warranty period, and you will receive 6-month extended warranty period besides original warranty period. Extended warranty period starts on your invoice date. 

Register To Extend 6-month Warranty Period

Note,

• Chargers and lithium batteries do not enjoy extended warranty service.
• notwithstanding the foregoing clause, AiDot does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law.

2. Warranty Forfeiture

Warranty is void in the following situations:

• Defective product caused by drop, abuse, misuse, abnormal use (including failure to follow instructions relating to AiDot Product's usage)
• Costs or expenses made for removal or re-installation of the products
• Sample products
• Failure caused by nature, for example, fire, flood, lightning strike, earthquake or other external causes
• Indirect, special or consequential damages (such as but not limited to loss of revenue/profits or damage to property)
• Batteries (Except where warranty service is expressly provided)

3. Limitation of Damages

AiDot is not responsible for warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.

Whether otherwise agreed or not, in no event will AiDot be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and AiDot’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you

4. Customer Support

We are sorry to learn that you are not 100% satisfied with your purchase. Please keep in mind that we are standing here if you have any questions about our products or service. You may reach us by:

Email: service@iwinees.com

Support Phone: 1 (888) 846-6470(Mon - Fri  PST 9:00-17:00)