Thanks for shopping at Winees. We hope you love your purchases, but if you’re not totally satisfied with the products , we are always here to help.

1.Warranty Period

Winees provides warranty service and official customer support, which only apply to new products purchased from Winees official website、AiDot official website、official stores on Amazon.

We provide 1 year’s limited warranty for new Products purchased from Winees.

Warranty extension: You can register product information in AiDot APP, in order to get an additional 6 months of extended warranty service.

2.Return of goods

If you are not 100% satisfied with the product purchased directly from the Winees , Please reach out to Winees customer support (service@iwinees.com) to initiate a return. The Winees returns policy allows you return the item/s back to us for a refund for the price paid, or exchange for an item of the same value provided the following terms are met:

• You can return the item within 60 days of the original shipment date.

• Please provide the reason for return and an invoice or screenshot to confirm the order number.

• The item is still in original condition, meaning it is undamaged and in complete original packaging.

3.Return & Refund Conditions

Please carefully read conditions below. If conditions are not met, Winees reserves the right to refuse the exchange or refund.

• Products without sufficient proof of purchase.

• Lost or stolen products.

• Items with expired warranties.

• Non-quality-related issues.

• Product purchased from a 3rd party retail partner.

• Items damaged by the customer include falls, extreme temperatures, operating devices improperly operating devices.

4.Missing Parts or received wrong product Policy

In the event that your ordered product comes to your hands with parts missing, the specific policies depend on where your products are shipped from.

a). For Orders Shipped Directly from Winees’s Warehouse

Customers must inform us within 7 days of the delivery date if they are missing products’part or receiving the wrong products.

If your order was not delivered or the ordered product arrived damaged, please contact Winees customer support. In the event that your ordered product arrived damaged or incomplete due to external damages, please keep all interior and exterior packaging as this is needed when we file the shipping claim with the carrier service we used to ship your order.

b). For Orders Shipped from Amazon Stores

If your order arrived incomplete, was not delivered, or the ordered product was damaged, please contact the Amazon Store where the order was placed and shipped through the detailed policy or information.

5.How long does it take to get a refund?

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-7 working days.

Please keep in mind if you have any questions about our products or service. Our support email address：service@iwinees.com